CHANGE OF MIND PERIOD:

• Within 7 days of booking: If you change your mind within 7 days of booking, and if it is also more than 4 weeks before the Course date, the following may be possible;

  • Cancellation:

    • Receive an immediate refund with no admin charges.

      • WIX payment fees will be deducted from the Course fee

    • Transfer: Transfer to another Course with no admin charges, fees, or restrictions.

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MORE THAN 4 WEEKS BEFORE YOUR COURSE START DATE, BUT AFTER 7 DAYS OF BOOKING:

• Cancellation:

  • Refund: a 35% admin charge will be deducted.  The refund will be paid within circa 3 working days.

• Transfer:

  • Transfer your original booking to another course.

  • You can transfer your original booking only once with no admin charge.

    • Further transfers will be subject to a 15% admin charge, which must be paid at the time of rebooking your course.

    • See ‘Transfer Notes’ section below for additional information

• Swap your place:

  • Give your place to another person – email to notify us of their name, address and mobile number

    • We must receive their details before the Course start date, otherwise they may be refused a place on the Course.

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LESS THAN 4 WEEKS BEFORE YOUR COURSE START DATE:

• Cancellation:

  • Refunds only apply if the Course remains above the minimum enrolment levels (group size).

    • A 35% admin charge will be deducted, with the refund paid after the Course start date.

• Transfer:

  • Transfer your original booking to another course, only if the Course remains above the minimum enrolment levels (group size).

    • A 15% admin charge must be paid at the time of rebooking your course.

    • Further transfers will be subject to an additional 15% admin charge.

  • See ‘Transfer Notes’ section below for additional information  

• Swap your place:

  • Give your place to another person – email to notify us of their name, address and mobile number.

    • We must receive their details before the Course start date, otherwise they may be refused a place on the Course.   

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LESS THAN 2 WEEK BEFORE YOUR COURSE START DATE:

• Cancellation:

  • Fully booked courses:

    • Refunds only apply if we are able to re-sell your place.

    • A 35% admin charge will be deducted, with the refund paid after the Course start date.

  • Not-fully booked courses:

    • Refunds only apply if the Course remains above the minimum enrolment level (group size).

    • A 35% admin charge will be deducted, with the refund paid after the Course start date.

• Transfer:

  • Fully booked courses:

    • Transfer your original booking to another Course, only if we are able to re-sell your place.

    • A 15% admin charge must be paid at the time of rebooking your course.

    • Further transfers will be subject to an additional 15% admin charge.

  • Not-fully booked courses:

    • Transfer your original booking to another Course, only if the Course remains above the minimum enrolment level (group size).

    • A 15% admin charge must be paid at the time of rebooking your course.

    • Further transfers will be subject to an additional 15% admin charge.

  •   See ‘Transfer Notes’ section below for additional information  

• Swap your place:

  • Give your place to another person – email to notify us of their name, address and mobile number.

    • We must receive their details before the course start date, otherwise they may be refused a place on the Course.   

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ON THE DAY OF YOUR COURSE: 

• Non-attendance: No refunds will be given, or transfers allowed.

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Transfer Notes

• A Transfer Code will be issued to the value of your original Course fee less the admin charge.  The Transfer Code should be quoted when rebooking your course.

• You can rebook the same Course on an alternative date or book a different Course.

  • If you transfer to a Course costing less than the Transfer Code amount you can use the difference toward the cost of another Course booked at the same time; or lose the difference.

  • If you transfer to a more expensive Course you will need to make up the price difference at the time of booking.

• If you wish to cancel your original Course booking and request a refund, after it has been transferred to a new date, we are unfortunately not able to offer you a refund unless the Course becomes fully booked, and we have been able to re-sell your place. 

  • This will be subject to a 35% admin charge, with the refund paid after the Course start date.